Katie Bridwell

4695 148th Avenue NE, Apt D204

Bellevue, WA 98007

425-869-1848

Skills

·            Windows Operating Systems

·            Macintosh

·           DOS

·            UNIX/Linux

·            Internet Applications

·           Internet Connectivity

·            MS Word

·            MS Excel

·           MS Front Page

·            Basic Networking

·            Basic Web Design

·           Troubleshooting

·            Multi-line Phones

·            Project Oriented

·           Type: 75 WPM

Work Experience

 

Test Technician – December 2004 to Present

Omnitronix, Inc. – Seattle, WA

Manual and automated testing for telecommunications data monitoring hardware and software, testing quality and reliability of electronic components, loading software and test programs, assembling components, and troubleshooting.

 

Console Game Tester – September 2004 to December 2004

Volt Services – Bellevue, WA

Testing for gaming console software and hardware, executed test plans and test cases in order to detect anomalies, reproduce anomalies and creating documentation.

 

Technical Support Representative - January 2003 to July 2004

Integrated Services, Inc. – Tigard, OR

Technical support via phone for ISIfs Lubesoft computer systems, including hardware and software troubleshooting, networking, communications, technical documentation, software testing, special projects, customer service and training.

 

Customer Service Representative - Between April 2000 to December 2002

GSN, Inc. -  TMP Worldwide -  Sedona Staffing Services – Portland Area

                        Provided customer service via call center.  Resolved billing issues, provided sales, handled account information, educated customers on products and services, data entry.

 

Technical Support Representative/DSL Coordinator - May 1999 to March 2000

Teleport, Inc. – Portland, OR

Provided technical support via phone for subscribers to Teleportfs Internet service, specialized in DSL. As sole DSL technician managed all DSL accounts, coordinated with telephone companies, provided set-ups and support, created documentation internally and trained fellow employees.

 

Technical Support Representative - December 1998 to March 1999

Adecco Employment Services - Beaverton, OR

Provided technical support via phone for Internet Service Provider. Primary tasks included troubleshooting hardware/software issues on customers' computers.

 

Education and Other Experience

·           Volunteer alpha and beta testing for numerous online video games, 1999 to present

·           High School Diploma – Merlo Station High School – Beaverton, OR

·           Completed some coursework at Portland Community College – 1999 to 2004

·           Internship at Portland State University Engineering Department working on web page development and design – 1997